5 Technology Considerations for Maintaining Business Continuity During the COVID-19 Crisis
Posted June 30, 2020 in Articles
As the novel coronavirus (COVID-19) pandemic continues to impact business operations in unprecedented ways, companies in most major industry sectors are finding it necessary to implement significant changes to their operations. With states across the country seeing a resurgence in COVID-19 infections, and with many state and local leaders reinstituting restrictions on businesses, companies are being forced to adapt—and in many cases to make long-term or permanent changes.
Fortunately, we live in the age of technology, and there is no shortage of technological resources that companies can utilize to remain profitable as the pandemic maintains its grasp on the U.S. economy. With this in mind, here are five technology considerations for maintaining business continuity during the COVID-19 crisis:
1. Remote Workforce Capabilities
While maintaining a remote workforce simply is not an option for some companies, for others, the ability to have employees work from home has been essential to remaining operational. In our previous Insight, we discussed three key considerations for effectively managing a remote workforce during the pandemic.
2. Remote Meeting Platforms
At this point, it seems that just about everyone is familiar with Zoom. However, Zoom is far from the only remote meeting platform available, and many of its competitors offer different features and capabilities that are more well-suited to the commercial space. From privacy and security to the ability to share screens and digital resources, there are various factors to consider when choosing the remote meeting platform that best suits your company’s needs.
3. Data Security
Whether your employees are sharing files internally or communicating with customers, data security is paramount in the remote work environment. Companies must ensure that their information technology (IT) systems have the necessary protections in place in order to maintain security with employees working remotely, and they must adopt policies and procedures designed to ensure that employees who are working remotely are taking adequate precautions to protect company and customer at home.
4. Focus on the Customer
While the COVID-19 pandemic has forced companies to scramble to maintain their operability, it is important for companies not to lose sight of the fact that the pandemic has also had profound impacts on their customers. Companies that are able to leverage new technologies to service their customers remotely during the pandemic may be able to gain a competitive advantage; and, in addition to demonstrating value to existing customers, this could lead to new business relationships that outlast the pandemic as well.
5. Electronic Contracts and Transactions
Finally, many companies are also using the present circumstances as reason to explore the utilization of electronic contracting and transactional capabilities. From accepting electronic signatures to accepting cryptocurrency, there are various opportunities for companies to use existing technologies in new ways in order to streamline their internal operations while also making things easier for their customers.
Speak with a Corporate Technology Consultant at Mithras Investments
If you have questions about how your company can better utilize new and existing technologies during the COVID-19 crisis, we encourage you to get in touch. To speak with one of our corporate technology consultants, call us at 305-517-7911 or inquire online today.